Policies & FAQ’s

Shipping & Delivery Policies

All products typically ship within 1-2 business days via UPS.  Covers are built to specification and typically ship within 2 to 4 weeks.  If you need something shipped faster, please contact us and we will do our best to accommodate your request.

Returns & Replacements

Products must be returned unused and within 30 Days of receipt. Covers are custom made and nonrefundable. At time we receive of returned products, you will receive a refund less the shipping cost.

If you are unsure whether the chemicals, filters or covers you are ordering is correct, please call Spa Headquarters at 844-853-4235 to confirm.

Security & Privacy

For more information on our security and privacy information, visit our Privacy Policy Page


If you have any questions about returns, shipping, or Spa HQ policies, please email support@spaheadquarters.com today.

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